Política de reembolso
Return & Refund Policy
At Elvandro, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Returned in its original packaging whenever possible
- Accompanied by proof of purchase or your order confirmation
How to Start a Return
To request a return, simply contact our customer support team at:
Email: jerry12980@outlook.com
Once your request has been reviewed and approved, we'll provide detailed return instructions, including the return address.
Please do not send items back without contacting us first, as unauthorized returns cannot be processed.
Return Shipping
Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.
Original shipping charges (if applicable) are non-refundable.
Damaged, Incorrect or Defective Items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- An incorrect item
please contact us within 30 days of delivery at jerry12980@outlook.com.
We'll work with you to resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.
Order Cancellations
Orders may be cancelled within 24 hours after purchase.
After this period, your order may already be processed or prepared for shipment and can no longer be cancelled.
If you need assistance, please contact us as soon as possible.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Gift Cards
- Final Sale or Clearance items marked as Final Sale
- Personalized or custom-made products (if applicable)
If you're unsure whether your item is eligible for return, please contact our customer support before placing your order.
Exchanges
If you'd like a different size or color, we recommend requesting a return for the original item (if eligible) and placing a new order for your preferred item.
This is the quickest way to ensure product availability.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been approved.
Situations Where Refunds Cannot Be Issued
Refunds may not be granted if:
- The delivery failed because an incorrect or incomplete shipping address was provided.
- The returned item does not meet our return eligibility requirements.
- The item has been worn, washed, altered, or damaged after delivery.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, we're always happy to help.
Customer Support Email
We aim to respond to all inquiries within 24 business hours.